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Properties Managed We manage a wide variety of residential and commercial property including multi-let office and retail schemes, prestigious residential blocks, industrial estates, medical, individual shops and restaurants. We are able to provide a high level of service to residential management companies and Lessees associations, having assisted in Right to Manage applications and Freehold Enfranchisement cases. We believe that residential property management requires an increasing degree of professionalism and ensure that Chartered Surveyors are responsible for all instructions. Our current instructions, whilst concentrated in Central London and the Home Counties, cover a wide geographical area including Bristol, Hull and east coast towns. |
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Rent Collection We operate a fully computerized property management accounting system. Further details are provided in our dedicated MANAGEMENT ACCOUNTS page. Demands for rent are raised automatically and sent to tenants approximately 21 days before the due date. Our system provides for arrears letters to be sent to tenants with reminders usually being sent on the due date and 7-day letters thereafter. In the event of non-payment, this is reported to clients at the earliest opportunity together with a recommendation for further action to be taken. |
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Service Charge Administration For multi-let premises, we implement the service charge administration in accordance with the lease terms. Our service includes identifying the services required for the efficient running of the building, obtaining competitive tenders for those services, employing contractors and staff and monitoring supplier's performance. We prepare service charge budgets which are apportioned to tenants in order to calculate and raise on-account service charges. During the year, we demand and collect the service charges, raised automatically by our computerized property management system. In cases of non-payment, these are brought to the client's attention at the earliest opportunity with a recommendation of enforcement action to be taken. |
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Inspections We carry out periodic inspections of the property in order to monitor suppliers performance, identify tenant's breaches of covenant, and any items of disrepair. The frequency of inspections is tailored to the type of property and to each individual client's requirement. |
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Maintenance Where items of disrepair are noted during property inspections or are brought to our attention by reports from tenants and others, contractors are instructed to carry out repairs. Where the likely cost of repairs (except in emergency cases) exceeds an agreed level, we will obtain competitive tenders for the work. Where major works are contemplated or where a specification is required, these works are referred onto our Building Consultancy Division for attention. |
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Enforcement of Covenants Where tenants breaches of covenant are identified, these are reported to the client together with a recommendation for remedial action. Where required, we will lease with the client's solicitors to ensure that the appropriate enforcement action is put in hand. Where the breach involves the disrepair of the property and a Schedule of Reinstatement or Schedule of Dilapidations is required, then this is referred to our Building Surveying division for attention. |
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Licences We deal with tenants applications for the Landlords Licence as required under the terms of the lease. Often this is in connection with the tenant's wish to assign their lease or sub-let their premises or to carry out alterations. These applications for Licences are brought to the attention of the client together with a recommendation. Following instructions, we appoint the client's solicitor to deal with the application, subject first to obtaining a suitable undertaking on costs if provided for by the lease.
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Insurance We ensure that the property is insured in accordance with the terms of the lease. Cover includes buildings, liability and terrorism insurance together with, if appropriate, engineering and contents insurance. We demand and collect insurance premiums from the tenants under the terms of their lease. In the event of non-payment, this is brought to the attention of the client together with a recommendation for pursuing the debt. We deal with the lodging and settlement of insurance claims up to an agreed level within our management service. The company has obtained FSA clearance to deal with insurance matters. |
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Rent Reviews & Lease Renewals Our computerised property management system identifies forthcoming rent review and lease renewal dates so that these can be brought to the client's attention in good time and an appropriate strategy determined. These instructions are dealt with by our Landlord and Tenant division. Following the conclusion of negotiations, our systems are updated. Contacts - William Heneker MRICS |
